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Job Title:  Supervisor     
Provided Salary:   Negotiable Work Type:   Full-time
Education:   Bachelor Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   3 years
Updated Date:   2022-05-17 Job Type:  
Sales & retailing
Certification Requirements:  

Position Requirement:

The role of the Supervisor is to supervise the sales team in ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

 

RESPONSIBILITIES:

 

  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
  • Enhance the Burberry Experience and ensure customers are taken through the appropriate touch points of the Burberry Experience during their customer journey.
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
  • Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
  • Resolve difficult customer issues and escalate to management when necessary.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.

 

 

 

PERSONAL PROFILE:

 

  • Solid leadership and people management skills.
  • Excellent communication skills at all levels.
  • Proven ability to increase sales and profitability.
  • Strong clientele background.
  • Sound commercial and brand awareness.
  • Experience as a Supervisor or equivalent level role in a high volume and luxury environment.
  • Technical proficiency with SAP, MS applications, Apple products and POS systems.
  • Good command of spoken English and Mandarin.

 

For interested parties, please email us at hk.careers@burberry.com.


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.





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