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Job Title:  店舖主管 STORE SUPERVISOR – 澳門國際機場 Macau International Airport     
Provided Salary:   Negotiable Work Type:   Full-time
Education:   High School Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   3 years
Updated Date:   2022-01-10 Job Type:  
Sales & retailing
Certification Requirements:  

Position Requirement:

工作職責


  • 協助店經理提高售業績,確保達到整體及個人銷售的關鍵績效目標(KPIs)

  • 確保店鋪環境和設施符合公司業務要求及水平,以及品牌規格(包括清潔、照明、罷設及屏幕等)

  • 與推銷和營銷團隊一起制定及調整產品展示的方式及進行產品分類,以迎合不同的銷售活動或特別需求

  • 根據每個品牌所制定的時間表分配貨品,並且能夠在需時及時補貨

  • 作為銷售團隊的榜樣,指導及協助團隊以提供顧客一個既深刻又滿意的購物經驗

  • 協助制定營運守則,以及需要時提出修改以確保效益

  • 跟進員工服務表現培訓、輔導、評估及協助他們在工作上的需要

  • 收集及提供顧客的反饋及銷售數據以優化公司業務及提高營運效率

  • 協助解決出納團隊的問題,例如退款兌換排隊管理等

  • 客服務團隊緊密合作,以提供優質的客戶服務體驗

  • 及支援倉庫存的管理程序(包括製定報告及進行庫存盤點等)

  • 執行突發性任務


要求


  • 年零售經驗內具有一年管理經驗(具有化妝品或香水零售經驗者優先)

  • 優質顧客服務導向的思維

  • 具敏銳市場觸角及銷售分析能力

  • 具備卓越領導才能,能獨立管理店舖運作

  • 具建立良好團隊能力,能激勵員工

  • 積極、主動及有責任心

  • 良好溝通及人際技巧

  • 良好的組織管理能力及時間管理

  • 良好的粵語,英語和普通話水平


工作地


  • 澳門國際機場工作

     


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PRIMARY OBJECTIVE

Reporting to the Store Manager, the Store Supervisor will maximize sales, optimize operations and coach/lead the retail team in the designated stores under their responsibility


JOB DUTIES & RESPONSIBILITIES

  • Assist Store Manager to drive retail sales performance ensuring target KPIs are met
  • Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.). and counters are aligned with brand specifications.
  • Ensure that aisles are cleared, safe and accessible for our customers at any time.
  • You will ensure that product allocation is according each brand strategy and seasonal calendar and ensure timely product replenishment.
  • Work closely with our Customer Service team on ensuring an excellent customer experience
  • Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events and needs.
  • Help and support the stock control procedures (reports, stock take, etc).
  • Help to produce the relevant information and data to run and optimize the business (reports and feedback).
  • Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service.
  • Revise the operations looking for ways to improve efficiency and maximizing revenue.
  • Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc; 
  • Manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge).
  • Assess your team members’ performance on a timely basis and support their career plan.
  • Perform any ad hoc duties as per assigned


 KEY REQUIREMENTS & COMPETENCIES

  • 3 years of related work experience with 1 year of supervisory experience in retail operations, preferably in Retail environment (experience in Perfumes and Cosmetics is a plus)
  • High school level or equivalent practical experience
  • Results driven with excellent customer service
  • Self-starter with strong business acumen, result-oriented with strong leadership skills able to lead and coach a large number of sales staff
  • Demonstrated ability to build effective teams and motivate employees.
  • Outgoing, dependable, pro-active team player with good communications and interpersonal skills
  • Good organizing and management skills with good time management
  • Good command in Cantonese, English and Mandarin
  • Able and comfortable to work in Macau International Airport


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