Store Manager

• Monitor and achieve store performance and profitability with relevant KPIs
• Analyse the business, propose and implement action plans to improve results, generate sales for each product category and clientele
• Demonstrate sales leadership for staff and set reasonable sales targets to the team with relevant to KPIs and retail tools in order to increase sales
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
• Be aware of local trading environment and its impact on our sales, including competitors' trading activities
• Work with regional Marketing and Communications team to implement in-store marketing and promotional activities
• Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise
• receipt, pricing, counts and sales

Staff Management

• Manage sales force to achieve sales goals effectively and monitor their day-to-day tasks
• Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Identify individual and team training needs and communicate these needs to General Manager, HK & Macau
• Develop and improve individual's performance via coaching and mentoring exercises
• Responsible for full spectrum on-the-job-training, conduct orientation on brand's DNA and spirits, practices, KPIs
• Assist HR Dept in recruiting the most qualified applicants to meet store's needs
• Promote and maintain harmonies staff relations
• Determine the needs for coverage and define scheduling.
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide appropriate store coverage

Administrative Management, Communication and Reporting

• Manage day-to-day needs and administration
• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Provide clear and informative business reviews, product reviews and attend regular retail meetings
• Oversees and ensure accurancy in daily invoices, petty cash, control invoices, instruct and supervise staff in the
• correct execution of operating procedures, pricing, merchandise receipt, handle MOS/damages, product returns,
• Take necessary actions to effectively control costs and ensure efficient operation in the store
• Implement and support all security measures
• Effective utilization of Retail Pro and its inventory management functions
• Discuss with General Manager to ensure appropriate assortment for the store
• Provide monthly qualitative and quantitative business/HR reports as stipulated by General Manager, HK & Macau and/or Regional office
• Inform General Manager of decisions and procedures relating to business issues made at the store level
• Obtain approval prior to implementation of new programmes or procedures
• Adhere to and support business, merchandise, marketing and HR strategies from General Manager / Regional office

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn
• Review in-store & window VM weekly and work with Regional VM on installation of new window display for new
• product launches

Cilent Management

• Manage customer service quality, to meet customer expectations by offering excellent customer service standards
• Improve Mystery Shopper Results with action plans
• Implement appropriate CRM tools

Advertising, Press and Events

• Suggest and propose ideas to the Regional Marketing & Communication team in order to promote the FENDI image and merchandise
• Identify and propose appropriate magazines to Regional Marketing & Communication team
• Work with Regional Marketing & Communication team in in-store events to maximize sales

STANDARD LEVEL OF COMPETENCIES

(Education, professional experience, foreign languages etc.) 

Experience : 

• 5 years management experience in the area of fashion and/or retail industry
• Experience in leading and managing a team
• Strong passion and knowledge of the luxury retail industry

Education : 

• Tertiary qualifications
• Written and spoken English, any additional Asian languages/dialects a plus

Personality :

• Presentable Outlook
• Mature and patience
• Well-organized and detail-orientated
• Creative and innovative
• Outgoing and energetic
• Self-motivated and customer service mind-set
• Entrepreneurial spirit

Skills :

• Strong computer literacy
• Excellent communications and interpersonal skills
• Strong leadership skills
• Good team management & training skills
• Good analytical skills
• High proficiency of Mandaring and English
• Basic Computer skills (MS Office, Retail softward)