公司職位
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職位要求: |
Department Manager
- To achieve the Company set goal on the product department
- Optimize sales of category department through closely mointering the department inventory, supervising sales associates under the department. various
- Assist the Store Manager in store operations, by providing product knowledge and applying selling skills during every customer interaction
- To achieve excellent customer service.
MAIN RESPONSIBILITIES
Customer Service
- Engage in upselling, cross selling and multiple selling for all product categories
- Ensure in providing superior customer service in every transaction
- Develop and strengthen customer relations, and groom a repeat customer base
- Perform follow up calls to VIP clients to introduce new product lines
Staff Management by Product Department
- Lead a sales team by example on the sales floor
- Work closely with and assist the Sales manager to train/coach the sales team
- Responsible for the daily monitoring and performance evaluation of the sales team
- Motivate the team so that they perform at their highest level to meet their individual and store objectives
- Implement the staffing plan as defined by the Store Manager
Store Operations
- Comprehensive knowledge of RetailPro to run reports, credits, returns, correct errors, etc.
- Ensure all procedures relating to sales transactions, payment and security regulations are correctly implemented and adhered to by sales team
- Understand, follow and maintain all company policies and regulations, and ensure that subordinates do the same
- Understand required reports and assist in their completion (daily, weekly…)
- Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
- Ensure a safe store environment for customers and employees
- Maintain a clean store environment and implement general housekeeping duties as necessary
- Responsible for the ordering of paperbags, stationary and boxes
Inventory Management by Product Department
- Ensure that merchandize is properly received, displayed, stored and maintained by sales team
- Assume opening/closing duties and Manager On Duty responsibilities as required
- Accurately complete inventory receipt, including entry and reconciliation
- Completely understand and undertake stock transfers, shipment and receipt/return of merchandize (defective, spare parts…) according to Company guidelines
Visual Merchandising
- Ensure proper visual merchandising is maintained according to guidelines, both in the window and in-store displays
- Work with Store Manager to coordinate installation of new Window display
STANDARD LEVEL OF COMPETENCIES (Education, professional experience, foreign languages etc.)
Experience :
- Experience in leading a team
- Experience in retail industry preferred
- Strong passion and knowledge of the luxury retail industry
Education
- Written and spoken English, any additional Asian languages/dialects a plus
Personality :
- Sales-orientation
- Results driven
- Pleasant, energetic, proactive, efficient and customer-focused
Skills :
- Capable of motivating others
- Computer literacy with business sense and analytical skills
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