Department: Naga Travel

Reports to: Director NagaWord Travel

Job purpose

Assistant manager, Naga Travel is responsible for planning trips for other members of the company. Travel managers must be familiar with the operations and schedules of modes of transportation such as airlines and passenger trains in their home country and possibly overseas. In larger corporations, they may also have the added responsibility of managing a travel department staff.

Duties and responsibilities

· Liaises with travel partners, including airlines and hotels, to manage bookings and schedules;

· Responds for developing strategies to achieve the business targets for bringing travel volume from China and other markets into Nagaworld, Phnom Penh;

· Deals with customer enquiries and aiming to meet their expectations

· Oversees the smooth, efficient running of the business

· Develops and maintains good business relationship

· Oversees vendors to ensure service level performance criteria are met, customer service issues resolved, VIP services delivered

· Works closely with our Sales, Service and Production teams in order to improve overall travel experience for our groups

· Assists in the management of private jet operations with good geographical knowledge and ability to plan routes where required.

Qualifications

· Expatriate with pleasant personality (Malaysian preferred),

· Excellent in both communication and written English and Mandarin (knowledge of other foreign languages an advantage),

· Possess strong personality, independent, initiative, resourceful with excellent interpersonal skills,

· Willing to work after office hours, weekends and public holidays where required,

· Proficient in the usage of Abacus CRS flight booking system,

· Proven track record and experience in managing travel operations and administrations from front to back end while leading team to meet set KPIs,

· Possess good knowledge and experience in the process of securing visa applications online for multiple destinations,

· Excellent skills in sourcing online information accurately and provide travel advisory related to visa requirements, weather, telecommunication and other auxiliary information when required,

Company Benefits

· Company will absorb the costs of Business Visa & Working Permit for the duration of employment.

· Company will assist with on boarding tickets to Phnom Penh

· Company will provide initial hotel accommodation for two weeks

· Company will provide one return ticket to the country of your nationality per annum

· 18 days of paid Annual Leave per calendar year

· Meal allowance

· Subject to Company policies and procedures, as may be amended from time to time, Company will provide medical coverage