Salary Range: MOP22,000 to 30,000

Reports To: Hotel Manager/ Director

Job Summary:

As Assistant Hotel Manager, you will oversee the Front Office team and Housekeeping team to deliver the guest experience in accordance to the company's standards.

Key responsibilities of the role include:

• Manage daily operations and assignments of the hotel, ensure team is prepared and well informed to deliver an exceptional experience from the minute that guests enter the hotel.

• Ensure Housekeeping upkeep the appearance and cleanliness of the hotel.

• Ensure product and service quality standards are met in the hotel as relating to appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the assets of the hotel.

• Evaluate guest satisfaction level and monitor trends with a focus on continuous improvements.

• Maximize room occupancy at best rates and use techniques to promote hotel services and facilities.

• Achieve productivity and quality goals by establishing performance goals for employee and providing regular feedback. Ensure staff are properly trained and equipped with the tools and equipment needed to effectively carry out job functions.

• Initiate salary, disciplinary or other staff related actions in accordance with company rules and policies.

• Alert regional management of serious issues at the earliest opportunity.

What you should possess:

• Minimum of 3 years of supervisory experience in hotel

• Degree or diploma in Hotel Management or equivalent

• Good command of spoken and written English and Chinese

• High level of IT proficiency

• Excellent leadership, interpersonal and communication skills

• Experienced in managing and developing people

• Accountable, resilient and with good sense of task prioritization

• Ability to multi-task and display grace when under pressure and able to manage with strong self initiative

• A keen eye for details

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

• Ability and willingness to work night, weekends, and/or holidays occasionally