| Position Requirement: |
| is the owner of customer incidents as assigned. The Customer Engineer will make repairs / maintenance and replace components on equipment such as ATMs and Kiosks, PCs, workstations and peripherals printers, front-end POS systems, and Item Processing encoders. The Customer Engineer will also assist in site preparation- including installation of cable, staging of equipment, and testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services.
The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower, The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or within the parameters of the agreed upon Service Level Agreement(SLA).
Education and Experience
- College degree or certificate in electronics or computer technology or equivalent is preferred.
- Job-related experience in electronic or electromechanical devices preferred
- Previous experience as an electronics bench or rework technician
Job Requirements
- Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required
- Basic knowledge of the existing and planned software technology and the global, regional, and/or local software architecture and industry components
- Basic knowledge of the hardware and connectivity components of a single user workstation in a stand-alone and server environment
- Basic knowledge of the software, connectivity, computing,data service and interfaces available to a single-user workstation(e.g., Windows, UNIX, Networking etc.)
- Knowledge of personal computer skills, tools, and basic electronic skills
- Demonstrate and exemplify behaviour that align with NCR shared values
- Communicates to all levels - Service / Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
- Represents NCR in a manner that reflects positively on the image and reputation of the company |
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