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Job Title:  USPC Technical Representative, Macau     
Provided Salary:   Negotiable Work Type:   Full-time
Education:   High School Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   3 years
Updated Date:   2009-02-17 Job Type:  
Media
Certification Requirements:  

Position Requirement:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Establish and maintain working relationship with casino operators located in the Asian market while providing customer service and technical support for USPC’s electronic shoe and playing cards. Must work well in a high pressure environment. Demonstrate strong problem solving and decision making skills that will resolve technical problems. Willing and able to travel to various casinos located in the Asian market. Maintain a current passport and be willing to travel outside the immediate geographical area approx. 20% of the time. Coordinate activities between suppliers in regards to components and parts necessary to maintain the electronic shoe. Be able to train customers and the like in how to use the shoe in both English and Cantonese. Flexible in regards to work schedule. Days and hours of availability based on issues communicated by the customer. Potential need to work on some holidays. Other duties as may be required from time to time in re ongoing support of all USPC activities and customers in Asia. SUPERVISORY RESPONSIBILITIES No direct reports but must be able to communicate effectively with others to provide training on the operation and care of the electronic shoe. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Must be able to work flexible days and hours and may include weekends. · Must be detail-oriented. · Strong problem solving and decision making skills · Computer competence including spreadsheet, database, and word processing is required for communication. In addition to being able to upload and download software. Navigate through software and other trouble shooting tools in order to identify and correct problems. · Organization skills must be strong. · Knowledge of USPC’s electronic shoe and interface with our playing cards. (USPC will provide training) · Basic mechanical skills. Able to properly use hand tools such as screwdrivers, wrenches, able to change basic components such as buttons, lights, circuit boards, etc… · Must be willing to submit to extensive background investigation, and meet the requirements of gaming authorities. EDUCATION AND/OR EXPERIENCE Some college/university preferred. Formal Technical Training and experience required Experience uploading, downloading and installing software Experience in customer service preferred LANGUAGE SKILLS English is required. Cantonese (local Macau language) is required Appropriate people skills to interact well with customers, equipment manufacturer, sales, operations & engineering. MATHEMATICAL SKILLS Mathematical skills which includes ability to perform some analytical duties. REASONING ABILITY Must be able to make advanced level decisions related to resolving customer and technical issues. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · BFOQ (bona fide occupational requirement) · Must be able to lift up to 35 pounds · Perform repeated movement of lifting or moving product up to 35 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Can and will work from home and /or an office in Macau. · Work in casino environment Competitive package will be offered to the right candidate. Interested parties, please apply the job via Job853.com! Personal data collected only for recruitment purpose in our group companies and the personal information will be kept strict confidential. Only shortlist candidates will be contacted.



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