We are hiring Training Manager for Luxury Jewlery Brand

open to frontline store manager

Key Responsibilities:

• Develop and implement strategies to elevate retail excellence and operational standards at the market level.

• Monitor and analyze key performance indicators (KPIs) to ensure consistent improvement and exceeding of market targets.

• Develop, review, and streamline Standard Operating Procedures (SOPs) to improve operational efficiency and effectiveness for markets.

• Lead the execution and monitoring of the Mystery Shopper Program (MSP) or similar initiatives to ensure service excellence.

• Conduct regular analysis of market trends and competitor activities to identify opportunities and support strategic decision-making.

• Collaborate with other departments to support and align on cross-functional projects and initiatives.

Requirements:

• Bachelor’s Degree.

• 5 years of experience in retail excellence / retail operations role, preferably in luxury retail or MNC.

• Familiar with retail store operations and inventory management.

• Knowledge of KPIs and had proven record in achieving goals.

• Strong analytical skills and communication skills.

• Good in written and spoken English and Chinese.

Interested parties please apply through email : mandy.mok@adecco.com / WeChat: Adeccomandy

All information collected will be used for recruitment purposes only.